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Returns Policy
At Rootsgear.com, our goal is simple: We want you to feel as confident in your order as we do in our product. And you can, because we stand behind every product we make. You may return merchandise purchased online for size, fit or style reasons within 60 days of shipment of your order, provided it has not been damaged, washed, altered or worn.
Customized Product Return
At this time, we are unable to accept returns for customized product, other than because of manufacturing or materials defect (this does not cover normal wear and tear). For additional information, please call…
Shipping Damage: If you receive an item that was damaged during shipment, contact our Customer Service team within 10 days of delivery. Please have your order number, item number and tracking number from your original confirmation e-mail. Rootsgear.com will make every reasonable effort to reorder the item or credit your purchase in a timely manner.
Warranty: If there's a defect in your merchandise, ship it back to us and we'll make things right. All Rootsgear® products are covered under our warranty against material and manufacturing defects, even after 60 days from your purchase shipment date. If Rootsgear determines that a product has a material or manufacturing defect, we'll replace it.
Customer Service: We want to make sure you're happy with your shopping experience. Our Customer Service team can help resolve any problems you may have experienced with your purchase. They can also assist you with reordering an item, please contact them at...
Please send all returns to the following address:
Rootsgear
9111 Tymat Ct.
Laurel, MD 20723
Please include a copy of you invoice, as well as any additional information we may need to process your return in a timely fashion. Once your return is received and processed, your purchase will be credited to your initial form of payment for the product price plus any applicable taxes, minus any shipping costs. (Please note that refunds can only be posted to the credit card used to make the purchase, not to a different credit card).
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